COVID-19 Update (April 28th)

Social Distance

We are still shipping orders, and our fulfillment center is not affected by any lock-down. However, delays in shipping are likely, and we are moving some shipments from EMS to UPS. We hope everyone stays safe in these troubled times. Please wear your watches in good health.

Delays in EMS Shipping

We have always shipped our watches via EMS, an express airmail service, which typically takes 4 business days door to door for most destinations worldwide, and has been a very affordable option from our fulfillment center, allowing us to provide customers with free worldwide shipping that is tracked and insured for the full purchase price. This has, on average, proven to be both the fastest option for us and more affordable than alternative services like DHL, FedEx, or UPS. Numerous reviews on Trustpilot and elsewhere in the last year or two have praised the speedy delivery of goods ordered from our store.

Since the current COVID-19 pandemic has heavily impacted the shipping industry, delays en route for EMS shipments have now become common. This is because there are more than 80% fewer international flights, staffing is an issue with some regional centers closed or staff out sick, and there has been a drastic increase in express packages being shipped due to folks social distancing and staying at home as much as possible, or who need supplies that are hard to find locally. Although your order may still arrive quickly, we are starting to see more frequent delays in tracking updates which may last for a few days or in worst cases, up to a few weeks. We are therefore no longer able to estimate delivery times.

Once we have shipped, unfortunately there is not much we can do if your EMS package does end up being delayed. Shipping staff will not typically open an investigation since the cause of these delays is known and they may already be overwhelmed. Please however be assured that we are seeing packages we've shipped get through to their delivery addresses. In the unlikely event, while an order is en route from us, that it is damaged, lost or stolen, we have you covered and will provide a full refund. Similarly, if a package is returned to us due to the shipper no longer being able to deliver to a destination, we will be happy to refund in full if so desired. (We may be able to arrange an alternative courier service if this occurs.)

Restricted Countries

To compound these issues, since the 1st April, due to the drastically decreased number of flights, restrictions have been imposed on shipping via EMS, temporarily prohibiting shipments to certain countries. (A list of countries with restrictions that we are aware of is below.) Initially this did not impact the store much. However, new countries have been added to the list, which now more recently includes the United States. Many of our customers in other countries, such as Canada or the United Kingdom, are not affected by these restrictions, and we will continue to ship to unaffected customers via EMS as usual.

If you are ordering goods from us that are destined for a restricted country, we will endeavor to display a warning during checkout, prior to payment, indicating that shipping may be delayed until COVID-19 shipping restrictions are lifted. If you then go ahead with the order after being informed of this, we will do one of the following:

  1. If we are able to afford to do so, (typically this is possible on orders totalling $400 USD or more,) or if your order is a pre-order that we're fulfilling, we will try to arrange to ship you via UPS instead. For the sake of transparency, please note that the free shipping we provide via EMS typically costs us $30 to $60 USD. Our average cost for shipping via UPS is around $90 to $175 USD, $60 to $115 higher. That may not sound like much but considering the aggressive pricing we offer, (we aim to always have the cheapest current pricing on all of our watches,) our margins are already very slim. We therefore can't afford to ship cheaper watches for free internationally via UPS as our total costs, including shipping, can greatly exceed the price a customer has paid. We are doing the best we can to look after our customers, with a view to the long term, so are happy to ship a watch if we break even on our costs vs the price a customer has paid.
  2. Package your goods for shipment, then hand them off to our shipping agent, who will temporarily hold the package until shipments can be resumed. Please note that in this situation, we won't provide tracking information until the shipments resume, so when you do get a tracking notice, you'll know your package is actually on the way rather than being held. We wish we could say how long the current situation may last, but really no-one is able to estimate that. When lock downs are lifted and passenger flights are allowed into certain countries from other countries then we do expect restrictions to be lifted.

Alternative Shipping via UPS

We are currently shipping many packages, still at no charge to the customer, via UPS instead of EMS. UPS is a courier service which has a fleet of dedicated international cargo aircraft. This is a more expensive option for international shipping, and costs 2x to 3x more than the amount we "bake in" to our watch prices to cover shipping costs. However, this does allow us to ship to most countries that have temporary COVID-19 restrictions on EMS shipments.

Please note that two courier services are actually involved in order for this to happen. When we provide a UPS tracking number to you, initially this means that we've created a pick-up request for UPS to fulfill and have your watch packaged with all of the necessary paperwork ready for UPS. UPS then dispatch an alternative courier service who pick up the package from our fulfillment center, and ship it to a UPS regional hub. Until the package arrives at the UPS regional hub, which typically takes 24 hours, it will still track as "Label Created", not "Shipped", even though it may have gone out of the door already and we have a receipt for the shipment.

UPS deliveries to some countries are impacted by the COVID-19 pandemic. More specific details are available here. Generally however, the number of countries impacted is smaller, and we are seeing shorter delays via UPS, with most deliveries occurring within 1 or 2 weeks after shipping.

We're Taking Precautions

We are still shipping orders, and our fulfillment center is not affected by any lock-down, with no known infections in our area. If the situation changes, we'll post an update here. Naturally we're taking precautions. Those working in our fulfillment center are now all in the same household, and our customer service staff are all working from home. We can still drop off packages, and our shipping services are still operating. We will likely ship less frequently (twice per week) instead of daily, so as to minimize external interactions. For incoming deliveries, we will now hold those for up to 3 days before opening them.

Specific Countries with EMS Restrictions

The following is a list of countries and destinations that we know have temporarily suspended receipt of international EMS shipments. If your country or location does not appear in this list, we can likely still ship to you unless you are in Africa, Central or South America, India, Pakistan, Spain or Mexico, since those are areas we don't ship to. If your locale does appear in this list, we may still be able to ship to you via UPS.

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Ascension
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Bermuda
  • Bhutan
  • Bonaire, Saba and Sint Eustatius
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burundi
  • Cameroon
  • Cape Verde
  • Cayman
  • Chad
  • Chile
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Congo
  • Costa Rica
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini
  • Ethiopia
  • Faroe Islands
  • Federated States of Micronesia
  • Fiji
  • French Polynesia
  • Gabon
  • Gambia
  • Ghana
  • Greece
  • Greenland
  • Grenada
  • Guam
  • Guatemala
  • Guinea-Bissau
  • Guyana Nigeria
  • Haiti
  • Honduras
  • Hungary
  • Independent State of Samoa
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Ivory Coast
  • Jamaica
  • Jordan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Kyrgyz
  • Lao People's Democratic Republic
  • Latvia
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Maldives
  • Malta
  • Marshall Islands
  • Mauritius
  • Midway Island
  • Moldova
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Namibia
  • Nauru
  • Nepal
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Norfolk Island
  • North Macedonia
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Christopher and Nevis
  • Saint Lucia
  • Saint Maarten
  • Saint Vincent
  • Saipan
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Slovakia
  • Slovenia
  • South Africa
  • South Sudan
  • Spain
  • Sri Lanka
  • St. Helena
  • Suriname
  • Sweden
  • Switzerland
  • Syria Georgia
  • Tanzania (United Rep.)
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tristan da Cunha
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United States of America
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican
  • Venezuela
  • Virgin Islands
  • Wake
  • Wallis and Futuna
  • Zambia
  • Zimbabwe